Responsibilities

• Identify and resolve community conflicts or crises quickly and efficiently
• Manage volunteer moderators across Discord and Reddit
• Set up community guidelines and moderation rules using a "player-first" mindset
• Participate in the planning, creation, and distribution of content across social media, Discord, and community forums
• Contribute in choosing and configuring community management tools and bots
• Act as the bridge between players and developers, synthesizing user feedback into actionable insights for the engineering and design teams

Requirements

• Experience managing communities for video games or board games, preferrably strategy games
• Excellent verbal and written communication skills (native or near-native English fluency)
• Experience in a remote work environment with any agile method
• Experience managing high-volume Discord servers and Reddit communities
• Advanced knowledge of social media and best practices (Twitter/X, Facebook, YouTube)
• Familiar with distribution strategies using newsletter platforms or changelogs
• Ability to work with autonomy to identify and resolve problems

Good to have

• Experience with basic graphic design (Photoshop/Canva) or video editing
• Awareness of influencer marketing and streamer relations
• Familiarity with streaming platforms (Twitch/YouTube Live) and setup
• Experience with copywriting for patch notes and technical devlogs
• Benchmarking experience with competitor community strategies
• Knowledge of advanced strategies to improve user acquisition and viral growth

Benefits

• Competitive hourly salary, paid out every week
• Flexible work hours: as long as you put in at least 10hrs/week, we don’t care if you’re an early bird or a night owl (just make sure to reply timely to messages)
• Fully-remote, so you’ll never need to wear pants to work again

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